Secretarial Consultancy A Study on the Perception of Graduates and Graduates in UFPE Secretariat About the Secretary's Performance as Consultant in his Area

Abstract

This research analyzed the perception of learners and graduates of secretarial courses about the secretary's role as a consultant in the area. The research was performed under qualitative and quantitative approach; exploratory / descriptive objectives. Considering the theoretical corpus Nonato Jr. (2009) was adopted; Sabino and Rocha (2004) for the theme professional performance and Antunes (2013a; 2013b; 2016), Block (2013) and Oliveira (2009) on the theme of consultancy. In order to collect the data, questionnaires were used. The reached result was the existence of a distorted view, both on the part of students and graduates, about the understanding of secretarial consultancy. Business and secretarial consultancy are often confused, and it happens because it is not clear the main purpose of secretarial consultancy and, at the same time, prioritize the knowledge of others areas to the detriment of those specific themes for the secretarial training, essential for a specific consultancy - the secretarial one.