The Impact of the Supervised Internship for the Training of Executive Secretaries

Abstract

One of the activities that most allows the university student to apply theory to practice is the internship. The issue of this study is about the knowledge acquired through supervised internship, which is a reason for concerns and questions on the part of some university students, about being able to put into practice the theoretical concepts learned and the impacts of the internship on professional training. Thus, the general objective is to investigate the impact that the internship has on the professional training of the executive secretary. The methodological procedures were based on exploratory and descriptive research, with a qualitative approach, along with the case study method. The researched individuals of this work are Executive Secretariat students from Federal University of Pernambuco who were interns in semester 2019.2, with a sample of 40 students. The data collection instrument use was the questionnaire online form generated by Google Forms. The data were discussed based on Bardin’s content analysis (2006), creating three categories: 1) The internship as a relationship between theory and practice; 2) The internship for the development of professional skills; 3) The internship as an improvement in the use of secretarial techniques. The results show that the supervised internship has positive impacts on the student’s education, as he can develop skills and promote the applicability of technical knowledge acquired in the classroom. It was observed that the experience in the internship field generates feelings of satisfaction with the acquired skills.